Staff Remote Access

Via web browser only (suitable for Chromebook users and Windows/Mac users), click here.

  1. Log in using your network credentials (not your Learning Platform / GSuite one).
  2. Click on the application that you need and this will open it up and display its icon at the top of the screen.
  3. If you need to open a different app, click on the “All Resources” icon at the top left of the screen.

Via app streaming (suitable for Windows users only) click here.

  1. The advantage of app streaming is that it provides a seemless experience between the applications on your computer and the applications you use via remote access.
  2. Log in using your network credentials (not your Learning Platform / GSuite one). At first login, prefix your username with “ucla\“. e.g. ucla\rstreet . Subsequent logins won’t require this prefix.
  3. Click on the application that you need and this will download a small program to your computer’s default download folder.
  4. Open this small program to access the selected application. You may have to sign in again.
  5. In future, you can go direct to the downloaded small program instead of logging in at point 2 above.

Tips and Tricks

  • A remote session will remain active for 6 hours, so ensure you save work as anything past 6 hours will be lost if not saved. Log out when finished.
  • If you experience problems with remote access, please try to make it work a few times before logging a call with IT support. Clearing your web browser history and cookies usually solves most problems.
  • A tip for trying to copy and paste images from a website to an MS Office app or for downloading files off the web to a network drive is to do your web browsing using the Chrome App available within the Remote Session. This does not apply to downloading to Google Drive or copying and pasting text, which will work on your computer’s web browser.
  • Remote access does not work / work well on tablets or smartphones.