Frequently Asked Questions
Please find below the answers to some Frequently Asked Questions which we are adding to weekly as they are covered in the Parent Bulletin. If you have a question that is not covered, please email us via firstname.lastname@example.org and we will aim to cover it in an upcoming Bulletin.
Progress Reports: When can I expect a written report from my child’s teachers to come home? How many are received and does this vary by year group?
Progress reports are an important part of the Academy’s reporting process and assessment policy. The reports reflect a students progress in subjects since they started at the Academy and should be a starting point for discussions with your child. Through the end of year reports and parent consultation evenings, you will receive even more personalised feedback. The assessment policy which is available here on the website (please scroll down the page and click on Assessment and then click on the Assessment Policy link) gives more information on the reports that you will receive and the dates of each year group’s Parent Consultation meetings.
How do I get in touch with a particular teacher?
If you would like to get in touch with a particular teacher, or member of Academy staff, please call the Academy on 02074493080 or email email@example.com and your call or email will be forwarded on to the relevant member of staff. We are aware that some teachers have generously given out their Academy email addresses. However, to help us to monitor queries, etc, please use the ‘enquiries’ email in the first instance.
My child has a personal issue at school or a problem with another student. Who should they talk to, or who should I contact?
Your child’s Form Tutor and Head of House are always available for your child to talk to if they have any issues at school. Students also have access to a service called Open Minded (previously known as CAMHS) which is part of the Academy’s support for both student and staff mental health. The service is available for self-referred drop-in counselling sessions which can be accessed through Openminded@uclacademy.co.uk.
What time does my child need to be in for their first lesson—is that 8.30 or is there registration first and lessons later?
We regularly remind students that they should be through the Academy gate by 8.25am and ready to start their first lesson at 8.30am (8.35am and 8.40am on a Monday). Please be aware that after the Half Tem break, this will be an expectation rather than a request. We touch upon this further into the bulletin where we introduce Mr Morrow as the new Director of Behaviour and Student Conduct.
My child is running late for school, will have an appointment or is sick. Can you remind me what to do? What if my child is absent for more than one day—do I still contact the school?
If your child is sick or has an appointment, it is essential that you ring the Academy by 8am. Please call us on 02074493080 and press number 1 to be put through to the student absence line and either speak to the Attendance Officer, Ms Anand, or leave a message. You must ring every morning if your child is absent for more than day so we aware and can provide appropriate support if appropriate. Please note that students will need to provide an appointment card for all appointments. If your child is running late, please ring the Academy as soon as you can to let us know.
I’ve heard my child now has recess (break time) at different times to other students in his/her year who seem to be in different Houses. Why is this?
Different Houses have had different recess times this year to support the management of the canteens and playground spaces. We have reviewed this and will be making some further amendments after Half Term in light of feedback from students and parents. More information will follow after Half Term.